Legal Information
This service is brought to you by Stagecoach Group Plc ("Stagecoach") a company registered in Scotland (Registered No. SC 100764, VAT No. 435757819), whose registered office is at 10 Dunkeld Road, Perth, PH1 5TW Scotland.
Disclaimer
The information published on this website is provided as a convenience to visitors and to help you get the most from buying your tickets online. The products and prices detailed within this site are for a selected ticket range only. Full details for each product are included in the terms and conditions of sale for each individual companies local website and are also available on request from your local operating company. Your enquiry provides us with only limited information and therefore no guarantee can be given that the ticket sold by this site is the most suitable for your purposes. Please note that alternative ticket types and fares to those sold via this site will be available through our normal sales outlets and on vehicle as appropriate. For further information please contact your local operating company. Stagecoach reserves the right to remove customers from its online sales environment.
Whilst Stagecoach uses all reasonable efforts to ensure that the information contained on this website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information and Information is subject to change without notice. Neither Stagecoach UK Bus, nor Stagecoach Group Plc, can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website. In addition, no warranty is given as to the freedom of this website from errors, defects, viruses or other malicious programs or macros.
Availability
We will try to keep our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
Modifications
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it. Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.
Links
Links from this website exist for convenience and information and Stagecoach Group plc, make no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Stagecoach Group plc.
Copyright notice
The entire contents of this website are the property of Stagecoach Group Plc its affiliates or its third party licensors, and are protected by international copyright laws and other intellectual property rights.
You may download or print individual sections of the website for personal use and information and for the purposes of placing an order only provided that you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), modify, de-compile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without contacting and obtaining the prior written consent of Stagecoach Group Plc.
Privacy
We take your privacy very seriously and only collect information we need to provide the service you have requested such as to confirm an order or reply to an enquiry. We will only use the information that we collect about you, in accordance with good commercial practice and applicable law. We also log other information like your IP address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see our "Cookies" section below.
It is not our policy to provide any other organisation with your details or information provided to us via our website, other than organisations directly involved in the update and/or maintenance of this website, including our website designers and technical consultants or required by law. This information will be used by such organisations only to perform their functions and/or to provide the service you have requested and for no other purpose.
All payment transactions are handled by our partner RBS World Pay, a secure payment processing provider and wholly owned subsidiary of the Royal Bank of Scotland Group. Your credit/debit card and related personal details are collected by RBS World Pay in order to process your order. More details regarding RBS World Pay’s terms and conditions, and privacy and security policies can be found by visiting the RBS World Pay website.
If the credit/debit card holder for purchases is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the stagecoachbus.com website you confirm that you will only enter personal information about yourself.
If you are an existing customer, Stagecoach UK Bus and other companies in the Stagecoach Group plc group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to this website and not an existing customer of stagecoachbus.com, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so. Should you wish more details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.
Cookies
This site uses cookies. Cookies are pieces of data that are sent from our website to your browser, which may then store them on your computer system. No personal information or details of any kind are stored or gathered by cookies. We use cookies to store a unique ID that identifies your browser session. This ID is in no way associated with your machine or you individually.
Without cookies, stagecoachbus.com would "forget" the items in your basket each time you went to a different page. The session information used by this site is deleted when your browser is closed.
If you would like more information on what a cookie is and its implications on privacy, anonymity and security, please see Wikipedia.com.
You can find more information on how to manage cookies here.
Use of our website
In order to purchase our products and services using the payment method displayed on this website, you must be 16 years of age or over. By using the site you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit or debit card, and to use this site in accordance with all its terms and conditions. You confirm that all information supplied by you in using this site is true and accurate.
Despatch of Tickets
All mail delivered tickets will be despatched within 3 working days using the Royal Mail 1st Class delivery service. Most items will arrive the next working day. However Stagecoach cannot be held responsible once the item has entered into the Royal Mail system. If your ticket has not arrived within 5 working days please contact us at online.sales@stagecoachbus.com or telephone 0871 8340010. Please do not contact your local Operating Company since they will be unable to provide any information or assist. It is the responsibility of the customer purchasing the ticket to ensure that the delivery address is secure and one that is suitable for accepting Royal Mail deliveries.
Smart tickets will be issued to you within three working days and will be collected on presentation of your Stagecoach smart card at any of our bus card readers in the area of validity of the product you have purchased.
Receipt of Tickets
On receipt of your tickets please ensure that all details are correct. Stagecoach will make every effort to ensure we handle your request effectively and efficiently. However, should your ticket details be incorrect in any way, then please contact us at online.sales@stagecoachbus.com or telephone 0871 8340010.
Security of your payment
We have taken many steps to ensure the security of your payment transaction, including adopting appropriate Industry Standards. In addition, all payment transactions are handled by our partner RBS World Pay, a secure payment processing provider and wholly owned subsidiary of the Royal Bank of Scotland Group. Your credit/debit card and related personal details are collected by RBS World Pay in order to process your order. More details regarding RBS World Pay’s terms and conditions, and privacy and security policies can be found by visiting the RBS World Pay website.
Ticket Terms and Conditions
General Ticket Terms and Conditions are detailed below. Some tickets have local restrictions. These restrictions are clearly stated in the “Select Ticket Type” section of the site by clicking on the “info” link.
1) Validity of Ticket
- You can use your Megarider / Unirider Ticket from its start date and up to and including its expiry date for any number of journeys between the stops and/or within the zone(s) shown on it at any time of day.
- Some tickets, routes and / or networks may be restricted and this will be specified in the Info section of the product at the time of purchase. Please check this information carefully prior to purchase
- Megarider / Unirider Tickets do not offer a guaranteed seat on any particular route. Seats are allocated on a first come first served basis.
- You cannot transfer your Unirider Ticket to another person.
2) Photo ID
No Photo ID is required for the Megarider ticket. You need a valid photo ID to buy Unirider Tickets. Unirider Photo ID cards are not issued by Stagecoach. A valid Photo ID would include Library Card, NUS Card, University ID Card, International Students Card and must include a recent photograph of yourself. Some local conditions may apply and these will be detailed where required, your photo ID number must be on your Unirider Ticket. For your Unirider Ticket to be valid, you must show both your Unirider Ticket and photo ID with matching ID numbers and name if requested by Stagecoach staff.
3) Refunds
Refunds will be considered upon written request and surrender of the appropriate ticket. We will calculate the cost of the value of the ticket portion used based on the best value alternative ticket you would have been able to purchase at the date the ticket was purchased for the period it was used, plus a £10 administration fee. Written requests, enclosing the ticket for refund, should be sent to your local company, details of which can be found in the contact us of the site.
4) Lost / Stolen Tickets
- Your Megarider or Unirider ticket is an item of value and should be looked after as securely as if it were cash. If your Ticket is lost or stolen you should report this to the police, then notify this immediately to us at online.sales@stagecoachbus.com or telephone 0871 8340010.
- If you or we cannot recover the ticket, we may consider an application for a duplicate ticket in exceptional circumstances, if the original was issued for a period of greater than one month. We do not issue duplicates in respect of lost or stolen 7 Day or 4 weekly Tickets. We may ask you or others for information. There is an administration charge when we issue a duplicate Megarider or Unirider Ticket (see section 8).
- You are advised to ensure that, as an item of value, your Megarider or Unirider ticket is insured against loss or theft through your own household insurance policy.
- Even in those exceptional cases where it is deemed appropriate to replace a lost or stolen ticket, we only allow one lost or stolen ticket duplicate issue in any 12 month period. However, we may allow a second duplicate issue if: the original Ticket is returned to the company within one month of you reporting the theft; or the first or second request for a duplicate was because of theft, robbery, fire or other exceptional circumstances, the facts of which have been reported to the police, the fire service or another appropriate body.
We will not issue any more than two duplicate Tickets in any 12 month period under any circumstances.
5) Undelivered Tickets
- If your Ticket is not delivered to you within 5 working days you should report this immediately to us at online.sales@stagecoachbus.com or telephone 0871 8340010.
- For undelivered tickets. If you or we cannot recover the ticket or prove delivery through the Royal Mail, we will then consider an application for a duplicate ticket. We may ask you or others for information to allow us to determine delivery of the ticket. There is an administration charge when we issue a duplicate Megarider or Unirider Ticket (see section 8).
- We only allow one undelivered ticket duplicate issue in any 12 month period.
6) Damaged or Defective Tickets
If your Ticket is damaged, illegible or defective, it will be replaced free of charge on return of the defective ticket to Stagecoach Online Sales, Buchanan Bus Station, Killermont Street, Glasgow G2 3NW
7) Tickets left at home
If you do not have your ticket with you when you travel you must buy a ticket for your journey. Any such tickets bought are non refundable.
8) Ticket Replacement / Refund Administration Charges
Ticket administration charges
- Refunds - Cost of the value of the ticket portion used based on the best value alternative ticket you would have been able to purchase at the date the ticket was purchased for the period it was used, plus a £10 administration fee
- Duplicates for lost or stolen tickets - £25 administration fee.
- Replacement of damaged or illegible tickets where damaged / illegible ticket has been returned - Free of charge
These charges detailed above are subject to change.
Unlawful or prohibited use of our website
As a condition of your use of stagecoachbus.com, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.
General
Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them. We may alter these terms and conditions form time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to making a purchase.
Applicable law
This website is established by Stagecoach Group Plc in Scotland. Any use of it shall at all times be governed by Scottish law and, in the event of any dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the Scottish Courts.
General Conditions of Carriage
More information about travelling on our bus services can be viewed in our General Conditions of Carriage.
Contacting us
We hope you find this site useful and easy to use, should you have any questions, comments or suggestions then please contact us.